Refund Policy: We will provide a full refund of fees paid in respect to any services not yet provided by us. In order to receive a refund, please notify Big C Disposal of the request for refund 3 business days prior to the scheduled service date via email, mail or speaking with a company representative directly. Refunds will be given by check only.
Late Fee Policy: There will be a $3.50 late fee after the 10th of the month for residential customers. Commercial customers will be notified of their late fee amount.
Suspension Policy: All accounts with a past due balance of 30 days or more will be suspended. In order to be placed back on the route after suspension, payments must be submitted by 4pm the day before your next scheduled pickup.