Trash cart(s) should be on the curb by
5:00 am or preferably the night before. For various reasons, pick up times may change daily
Yes, please bag all items and place them in the designated cart. This allows us to serve you efficiently. Collecting unbagged garbage significantly slows down the process for our crews. Our crew members will thank you for the consideration that you show them by bagging your garbage!
Recycling items should NOT be bagged. Clean recycling items should be placed loose in recycling containers.
Bagged household waste only. We do not accept construction materials, clean out or remodeling debris, dirt/sod, concrete, rocks, mulch, glass pane/sheets. Special pick up arrangements can be made for items such as rugs, carpet, carpet pads, small furniture and small appliances. Paints, stains, electronics, oil, or gas containers are also not accepted. Unacceptable items will be left at your residence. You will need to contact us to arrange pick up for these items at an additional cost.
Step 1: Wait until 7pm on the day of your pickup to contact us if you think you've been missed. Our routes sometimes change order or are delayed for a variety of reasons so it may be that your pickup will be later in the day.
Step 2: Check your email for any updates on delays or holiday reminders about route changes. Lift the lid and check inside your can just in case.
Step 3: Contact us at email@example.com or 803-610-2212 to let us know that you have been missed. It's best to do this the same day of your scheduled pickup but after 7pm. Waiting until several days have passed or until over the weekend may result in us not being able to arrange for a truck to come back to pick-up.
We cannot guarantee that we will make a returned trip to your location should you forget to put your cart out. When possible, we may be able to arrange for a pickup on the first available day that the trucks will be back in your area.
On occasion, we will collect secured and tied bags in addition to your trash cart. If you routinely have additional bags of trash, you may contact us or we may contact you about upgrading your service.
Please make sure additional bags are protected from animals as our team will not be responsible for clean up.
Your trash cart(s) should be placed on the curb at the end of your driveway.
Recycling is an additional cost of $5.00 per month for a biweekly pick up on Thursdays. Recycling is not available in all areas so please check with the office upon setting up service.
All recyclables can be kept together. Cardboard items must be broken down and placed beside your bin.
You can find detailed information on recycling in York County HERE
We are unable to transport hazardous waste and are not permitted to dump hazardous waste at the landfill.
Occasionally, it will be necessary to adjust the pick-up schedule due to holidays or inclement weather. A printed holiday schedule will be provided annually and reminders of upcoming holiday changes will be included with your invoice, on our website under the "Schedule" tab, and our Facebook page.
We will provide a full refund of fees paid in respect to any services not yet provided by us. In order to receive a refund, please notify Big C Disposal of the request for refund 3 business days prior to the scheduled service date via email, mail or speaking with a company representative directly.
Refunds will be given by check only.