Frequently Asked Questions

What time should my trash cart be set out?

What time should my trash cart be set out?

What time should my trash cart be set out?

 Trash cart(s) should be on the curb by 

5:00 am or preferably the night before. For various  reasons, pick up times may change daily

Do my items need to be bagged?

What time should my trash cart be set out?

What time should my trash cart be set out?

 Yes, please bag all items and place them in the designated cart. This allows us to serve you efficiently. Collecting unbagged garbage significantly slows down the process for our crews. Our crew members will thank you for the consideration that you show them by bagging your garbage! 


Recycling items should NOT be bagged. Clean recycling items should be placed loose in recycling containers.

What items are permitted in my trash cart?

What time should my trash cart be set out?

What happens if not all my items fit inside my trash cart?

 Bagged household waste only. We do not accept construction materials, clean out or remodeling debris, dirt/sod, concrete, rocks, mulch, glass pane/sheets.  Special pick up arrangements can be made for items such as rugs, carpet, carpet pads, small furniture and small appliances. Paints, stains, electronics, oil, or gas containers are also not accepted.  Unacceptable items will be left at your residence. You will need to contact us to arrange pick up for these items at an additional cost. 

What happens if not all my items fit inside my trash cart?

What happens if not all my items fit inside my trash cart?

What happens if not all my items fit inside my trash cart?

 On occasion, we will collect secured and tied bags in addition to your trash cart. If you routinely have additional bags of trash, you may contact us or we may contact you about upgrading your service. 


Please make sure additional bags are protected from animals as our team will not be responsible for clean up.

Where should I set my trash cart for pick up?

What happens if not all my items fit inside my trash cart?

What should I do if I forgot to set my items out?

 Your trash cart(s) should be placed on the curb at the end of your driveway. 

What should I do if I forgot to set my items out?

What happens if not all my items fit inside my trash cart?

What should I do if I forgot to set my items out?

 We cannot guarantee that we will make a returned trip to your location should you forget to put your cart out. When possible, we may be able to arrange for a pickup on the first available day that the trucks will be back in your area.

I want to recyle. How does this work?

Will there be changes due to holidays or inclement weather?

I want to recyle. How does this work?

 We really appreciate your decision to recycle! Recycling requires an additional cost of $2.00 to your monthly bill. Recycling is not available in all areas so please check with the office upon setting up service. 

All recyclables can be kept together.  Cardboard items must be broken down and placed beside your bin. 


You can find detailed information on recycling in York County HERE


What about hazardous waste?

Will there be changes due to holidays or inclement weather?

I want to recyle. How does this work?

 We are unable to transport hazardous waste and are not permitted to dump hazardous waste at the landfill.  

Will there be changes due to holidays or inclement weather?

Will there be changes due to holidays or inclement weather?

Will there be changes due to holidays or inclement weather?

 Occasionally, it will be necessary to adjust the pick-up schedule due to holidays or inclement weather. A printed holiday schedule will be provided annually and reminders of upcoming holiday changes will be included with your invoice, on our website under the "Schedule" tab, and our Facebook page. 

What if I want a refund?

What if I want a refund?

Will there be changes due to holidays or inclement weather?

 We will provide a full refund of fees paid in respect to any services not yet provided by us. In order to receive a refund, please notify Big C Disposal of the request for refund 3 business days prior to the scheduled service date via email, mail or speaking with a company representative directly. 

Refunds will be given by check only.